At INANNA, we strive to deliver exceptional quality and service with every purchase. Please review our return and refund policy below:

Made-to-Order Items: Our products are uniquely crafted to order, and as such, we do not accept returns or offer refunds once an order is confirmed.

Defective Items: If you receive a defective item, please contact us within 48 hours at info@woi for assistance. We will arrange an inspection appointment to assess the issue.

Repair and Replacement: If the defect is due to a manufacturing error, we will repair or replace the items. However, defects resulting from misuse, mishandling, or general wear and tear may incur repair fees.

Exclusions: Our policy does not cover returns due to buyer’s remorse or dissatisfaction with design, color, or fit. We encourage you to review product details, size charts, and customization options carefully before placing an order.

Shipping Costs: Customers are responsible for the cost of shipping items to us for inspection. We will cover the cost of shipping repaired or replaced items back to you.

Policy Changes: INANNA reserves the right to update this policy at any time. Changes will be effective immediately upon posting on our website. For questions, please contact our customer service team.

Thank you for choosing INANNA. We appreciate your understanding and support.